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Technical tickets, worked on step by step.

OM Support reads your Zendesk tickets, looks for the bug in your code and prepares a draft fix and a reply. You check everything before it goes anywhere.

Check the ticketSpots tricky or unsafe text first
Pick the routeA bug, a question, or a job for a person
Fix the codeOn its own branch, never on main
Review the fixA second agent checks the change
Write it upAn internal note and a reply draft for you

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